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Return & Exchange Policy

If your purchase is not completely right for you, eligible products may be exchanged or returned for store credit in accordance with the conditions below.

OVERVIEW

Returns & Exchanges at a Glance

7-Day Request Period

All exchange or store credit requests must be made within 7 days from the date of purchase.

Exchange or Store Credit

Eligible customers may choose between an exchange or store credit, subject to the terms and conditions of this policy.

6-Month Store Credit

Approved store credit will be valid for 6 months from the date of issue, following inspection and approval of the returned product.

TIMEFRAME

7-Day Request Period

Requests must be made within 7 days from the date of purchase.

If you are not completely satisfied with your purchase, you may contact Spade within 7 days from the date of purchase to request an exchange or store credit.

The product must be returned to Spade within this 7-day period and must meet all eligibility requirements outlined in this policy.

YOUR OPTIONS

Exchange or Store Credit

Exchange

Eligible products may be exchanged for another product, subject to stock availability.

To qualify for an exchange:

  • The product must be returned within 7 days from the date of purchase.
  • The product must be unused and in its original condition.
  • The Spade tag and original brand tag must remain attached and intact.
  • The original packaging must be included.
  • The order number must be provided.

All exchanges are subject to inspection and approval by Spade.

Store Credit

Instead of an exchange, eligible customers may request store credit valid for 6 months from the date of issue.

Store credit will only be issued after:

  • The product has been returned within 7 days from the date of purchase; and
  • The returned product has been inspected and approved by Spade.

Cash Refunds

Spade does not offer cash refunds.

Approved requests will be resolved through either an eligible product exchange or store credit, in accordance with this policy.

ELIGIBILITY

Product Condition Requirements

Returned products must be unused and in their original condition.

All required tags, packaging and purchase information must be provided for the request to be considered.

  • Be unused and unworn.
  • Be returned in its original condition.
  • Show no signs of use, wear, damage, or alteration.
  • Have all original Spade and brand tags attached and intact.
  • Be returned with its original packaging in suitable condition.
  • Be accompanied by the order number.
  • Be returned within the applicable 7-day request period.

Products that do not meet these requirements may be declined.

EXCLUSIONS

Items That Are Not Eligible

Sale, Promotional & Discounted Items

Products purchased during a sale, promotion, or at a discounted price are not eligible for exchange or store credit.

Spade may also decline an exchange or store credit request if the product:

  • Has been used or shows signs of use or wear.
  • Has been damaged due to misuse, negligence, or improper handling.
  • Is missing its original tags.
  • Is returned without its original packaging.
  • Has been altered, damaged, or otherwise changed from its original condition.
  • Does not meet any of the eligibility requirements outlined in this policy.

DELIVERY & TRANSPORTATION COSTS

Exchange-Related Costs

All delivery and transportation costs associated with an exchange are to be borne by the customer.

This includes any costs incurred for:

  • Retrieving the original product; and Delivering the exchanged product back to the customer.

Spade will not be responsible for transportation or delivery charges associated with an approved exchange.

INSPECTION & APPROVAL

Product Inspection

All products returned for an exchange or store credit will be inspected by Spade before approval.

Approval is subject to the product meeting all conditions outlined in this policy.

Spade reserves the right to decline any request where the returned product does not satisfy the required eligibility and condition standards.

ORDER ISSUES

Damaged, Defective or Incorrect Orders

If you receive a product that is damaged, defective, or different from the product you ordered, please contact Spade as soon as possible.

To help us review the issue, please provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs or videos showing the issue, where applicable.

Our team will review the information provided and determine the most appropriate resolution.

HOW TO START

Request an Exchange or Store Credit

To request an exchange or store credit, contact Spade through one of our official customer support channels within 7 days from the date of purchase.

Please provide:

  • Your order or purchase details.
  • The product name or details.
  • The reason for your request.
  • Photographs or videos, where applicable.

Our team will guide you through the next steps and arrange for the product to be returned for inspection.

Please note:

An exchange or store credit will only be approved once the returned product has been inspected and confirmed to meet the requirements of this policy.

NEED ASSISTANCE?

We're here to help.

Contact our team if you need help with an exchange, store credit or an order issue.

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