SUPPORT
Frequently Asked Questions
01
General Information
1. What types of bags do you offer?
We offer a wide range of bags for women, men and children, including handbags, tote bags, clutches, crossbody bags, backpacks, duffle bags, suitcases and more.
2. Where are your bags sourced from?
Our products are sourced from official and established fashion retailers of the respective brands, through both online and physical stores. We carefully select our products with a focus on authenticity and quality.
3. Do you have a physical store?
Yes, our store is located at Havelock City Mall, One Galle Face and Majestic city. Alternatively, you can shop online for convenience.
02
Shipping and Delivery
4. Do you deliver island wide?
Yes, we do deliver islandwide. Delivery costs and times may vary based on your location.
5. What are your delivery charges?
Delivery charges depend on your location.
6. How long does delivery take?
Delivery is completed within 1 - 3 working days.
7. Can I track my order?
Yes, you will receive a tracking link once your order is shipped.
03
Returns and Exchanges
8. What is your return policy?
We accept returns within 7 days of purchase, provided the item is unused and in its original packaging.
9. How do I request a return or exchange?
Please contact our customer service team at +94777915756
10. Can I exchange an item for a different style or size?
Yes, exchanges are allowed within 7 days of purchase, subject to availability.
11. Are sale products eligible for returns?
All Products are non-refundable. Please note: Sale or discounted products are not eligible for exchange or return.
04
Product Care
12. How do I care for my handbag?
Use a soft cloth to clean your handbag. Avoid prolonged exposure to water, sunlight, or harsh chemicals.
13. How can I protect my leather bag?
Use a leather protector spray and store it in a dust bag when not in use.
05
Payment and Security
14. What payment methods do you accept?
We accept Cash On Delivery (COD), Bank Transfers, Credit/ Debit Card (Payhere), Mintpay and Koko payments presently.
15. Is my payment information secure?
Yes, all transactions are processed through a secure payment gateway to ensure your information is safe.
06
Contact Us
16. How can I contact customer service?
You can reach us via phone at +94777915756 , or our contact form on the website.
17. What are your customer service hours?
Our customer service team is available from 10 am - 5pm on working days.
18. Do you offer live chat support?
Yes, live chat is available during business hours for immediate assistance.