1. What types of handbags do you offer?
We offer a wide range of handbags, including totes, clutches, crossbody bags,
backpacks, suitcases and more.

2. Where are your handbags manufactured?
Our handbags are sourced from direct fashion stores of said brands sold in the shops
online and offline, ensuring quality and ethical production.

3. Do you have a physical store?
Yes, our store is located at Havelock City Mall, One Galle Face and Majestic city.
Alternatively, you can shop online for convenience.

5. Do you deliver island wide?
Yes, we do deliver islandwide. Delivery costs and times may vary based on your
location.

6. What are your delivery charges?
Delivery charges depend on your location.

7. How long does delivery take?
Delivery is completed within 1 - 3 working days.                                                   8. Can I track my order?
Yes, you will receive a tracking link once your order is shipped.

9. What is your return policy?
We accept returns within 7 days of purchase, provided the item is unused and in its
original packaging.                 
10. How do I request a return or exchange?
Please contact our customer service team at +94777915756
11. Can I exchange an item for a different style or size?
Yes, exchanges are allowed within 7 days of purchase, subject to availability.
12. Are sale products eligible for returns?
All Products are non-refundable.                   Please note: Sale or discounted products are not eligible for exchange or return.

13. How do I care for my handbag?
Use a soft cloth to clean your handbag. Avoid prolonged exposure to water, sunlight,
or harsh chemicals.

14. How can I protect my leather bag?
Use a leather protector spray and store it in a dust bag when not in use.

15. What payment methods do you accept?
We accept bank transfers, mintpay and koko payments presently.

16. Is my payment information secure?
Yes, all transactions are processed through a secure payment gateway to ensure
your information is safe.

21. How can I contact customer service?
You can reach us via phone at +94777915756 , or our contact form on the website.

22. What are your customer service hours?
Our customer service team is available from 10 am - 5pm on working days.

23. Do you offer live chat support?
Yes, live chat is available during business hours for immediate assistance.

22. What are your customer service hours?
Our customer service team is available from 10 am - 5pm on working days.